Help Center

Open the category page and pick Coffee, Frappe or Fruity. The drink builder goes a step at a time: a coffee hot or iced first, then the base, milk and liquids, flavors and toppings — tap an ingredient to add it, or drag it into the cup, or skip a step. Once the cup is full, tap Add to Cart or Order Now, and pay at the cashier. Or order the café's own drinks and food from the Café Hans Menu.

Your Brew ID is the number shown at the top of your Account page. Give it to the staff if they ask who an order is for.

Go to Account, tap Edit profile, update your details and tap Save changes.

After several wrong passwords in a row, signing in to that account is paused for a few minutes, so nobody can keep guessing it. Wait, then try again — or reset your password with Forgot password? on the login page.

Go to Account, tap Edit profile, then use the Change password section. You will need your current password.

Go to Account, tap Edit profile, type the new email and your current password, and tap Save changes.

On the login page, tap Forgot password? and type the email on your account. We'll email you a 6-digit code: type it in, then choose a new password. No email on your account yet? Add one under Account, Edit profile — or ask a Café Hans staff member to help.

They are listed on your Account page under Favorites and Order history.

Open the Account page and tap Log out at the very bottom.

Yes: on the login page tap "or continue as a guest" and type your name. As a guest you can order up to 3 drinks at a time, one order at a time, and pay at the cashier within 30 minutes or the order is cancelled. There are no favorites or order history: once your order is picked up, it's forgotten on that device.

Refreshing the page or closing the browser never signs you out. You're signed out after 2 hours without using BrewLink, or after 30 days if you tick "Stay signed in on this device" on the login page. Leave it unticked on a shared device. Logging out always signs you out.

Yes: open the Café Hans Menu (from the drinks page or the home page). It has the café's coffee, non-coffee drinks and food at the menu board's prices — pick hot or iced where there's a choice, add a note, and add it to your cart. Student Promo meals need your student ID at the counter.